Managing hearing loss effectively often requires more than just hearing aids. Our team at Trailview Audiology recognizes that many patients benefit from combining traditional hearing devices with assistive listening devices (ALDs) that address specific listening challenges. These specialized tools help bridge the gap in situations where even the best hearing aids might struggle – whether you’re trying to watch television without disturbing others or communicate more clearly over the telephone.
Today’s assistive listening technology offers practical solutions for the everyday moments that matter most to your patients. From TV listening systems and amplified telephones to personal FM systems and alerting devices, ALDs can significantly improve quality of life for people with hearing loss. Your expertise in matching these technologies to individual needs creates real-world benefits that extend well beyond what hearing aids alone can provide. When properly selected and demonstrated, these devices give your patients more control over their listening environments and help them stay connected and independent in situations they might otherwise avoid.
What is CapTel?
CapTel, short for Captioned Telephone, is a type of phone designed for people with hearing loss who may have difficulty understanding speech over the phone. It works like a traditional telephone but includes a built-in screen that displays real-time captions of what the caller is saying. When you speak, your voice goes directly to the other person as usual. As they respond, a trained operator uses voice-recognition technology to generate captions, which appear on your screen nearly instantly. This allows you to follow the conversation more easily by reading along while listening. CapTel phones are often available at little or no cost to those who qualify, and they can be a helpful tool for maintaining confidence and clarity during phone conversations.
What is CaptionCall?
CaptionCall is a no-cost captioned telephone service designed for individuals with hearing loss who need assistance understanding phone conversations. The CaptionCall home phone features a large, easy-to-read screen that displays real-time captions of what the other person is saying, allowing users to read along as they listen. This service is made possible through the Internet Protocol Captioned Telephone Service (IP CTS) program, a federally funded initiative under the Americans with Disabilities Act (ADA) that ensures equal communication access for people with hearing loss. To qualify, individuals must self-certify that they have hearing loss and need captions to use the phone effectively. The CaptionCall phone connects through a landline or internet and is provided at no cost to eligible users, with options for in-person or virtual installation support.
For those who prefer mobile communication, CaptionCall offers a mobile app compatible with iOS and Android devices. The CaptionCall Mobile app provides real-time captions during phone calls, enabling users to read what the caller is saying as the conversation unfolds. Users can make and receive calls directly through the app, and it supports features like call forwarding from the user’s existing number and compatibility with Bluetooth hearing aids. The app is available at no cost to qualified users and requires a quick self-registration process within the app to get started. This mobile solution ensures that individuals with hearing loss can stay connected wherever they go, maintaining clear and confident communication on the move.
Our audiologist will work closely with you to understand your specific hearing needs, daily routines and any challenges you face in different environments. Based on this information, we will help you explore assistive listening devices that match your lifestyle – whether it’s for watching TV, talking on the phone or hearing better in group settings.